Returns & Exchanges
At Frobishers, we strive for complete satisfaction with every gourmet purchase; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a resolution.
Inspect Your Delivery
Upon arrival, carefully check your package for any signs of transit damage or missing items from your order.
Document the Issue
Take clear photographs of the damaged goods or the incorrect product labels to help us process your claim quickly.
Contact Customer Support
Email our team at [email protected] with your order number and the photos attached to request a replacement or refund.
Receive Your Resolution
Once approved, we will either dispatch a fresh replacement immediately or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing